Mahan Insurance News

Managing the Cold Chain

Wed, 01 Feb 2012 16:09:01 GMT

Protect your restaurant, your customers, and your reputation

Restaurant and foodservice owners across California know the importance of managing “the cold chain” and how seriously it needs to be followed to prevent food borne illnesses to keep from hurting your reputation and your bottom line. That is why we at Mahan Insurance team up with Loss Prevention professionals who are technical experts in cold chain systems. They can help you implement a process which reduces your exposure to those pesky microbes that can “ruin your lunch” – and your lunch crowd.

Refrigeration is the key

Restaurants and food stores across California need to maintain the integrity of perishable goods throughout the entire shipping, storing, cooking and retailing process. From “farm to fork,” the temperature of perishable food must be maintained, and refrigeration is the key. Mahan Insurance has resources that can help you make sure you are following the proper temperature controls to keep your food fresh. They can also make sure your coverage is up-to-date for the type of food retail operation you own.

Receiving perishable goods

Trust your distributor, but it’s always best to verify the temperature of the food before accepting delivery. Many refrigerated trucks have a data log for temperature during the trip. Ask to see it – most perishables should be maintained at 41 F or below. Mahan Insurance encourages you to know the science behind the food. We can help you obtain the proper training for you and your staff on safe temperature controls for food.

When storing perishables at your restaurant or store

From your walk-in to your reach-in, you need to be sure you have adequate space, temperature controls, and properly working doors and seals on all your food storage equipment. Keep temperature logs or alarms on your equipment as mechanical refrigerators can malfunction and you may not even know it! Whether you lease or own your refrigeration equipment in California, contact us to be sure you have the right policy that covers you and your business should that equipment fail.

“Managing the Cold Chain” tools for restaurants and food services

Mahan Insurance has many resources for you and your business. We work with some of the most knowledgeable loss prevention specialists in California. They will work with you and train your staff on how to maintain a healthy and safe food service operation.

For more advice and complete help in protecting your business and your employees, contact Mahan Insurance at 714-505-3086 or fax [at] mahanins [dot] com today!

Things to Keep in Mind When Buying a Car

Tue, 03 Jan 2012 14:31:18 GMT

Buying a new car is an exciting time - but it can also be stressful. After all, you're trying to get the best deal on price, while also deciding on the make, model and features you need.

We can't really help you become a master negotiator when it comes to buying a car. But we can give you some things to consider when you're looking around the lot - and when you're trying to answer the age-old question of "new, or used?"

Now, the new vs. used argument is pretty well documented - with people usually staunchly in one camp or the other - and you probably already know what side you're on. But read on with an open mind, and you might just come to a different decision the next time you’re on the car lot.

New cars

Ah, that new-car smell. It's a bit of a cliché, but it's one of the things that people love about climbing into a brand-new car. And while they make air fresheners that supposedly give you that same smell for your used car, it just doesn't seem the same, does it? Still, there are other benefits to buying new - and, of course, there are drawbacks as well.

PRO - Choices: When you buy new, you get to choose your color and the exact features you want. From spoilers to sunroofs to leather seats and stereo systems, you can customize your car to best fit you.
PRO - Maintenance: Some manufacturers offer free scheduled maintenance for a set period of time after you buy the car, and you likely won't need a new battery, tires, etc., for several years after your purchase.
PRO - Peace of Mind: Your new car may have a warranty for up to 10 years, and also is covered by "lemon laws" that could allow for a replacement or refund if the car has serious defects.
CON - Cost: Depending on the make and model, buying a new car is almost always more expensive (at least in terms of the purchase price) than a used car.

It's also worth noting that if you purchase a new car in its first model year (meaning it's a new model for the automaker), there won't be many user reviews available, and data on reliability and repairs will be limited. In addition, sometimes newly introduced cars have some kinks that generally are ironed out by the second and third model years. These aren't necessarily serious issues, and the warranty should cover them, but in some instances, you and your car could be headed to the shop more than you'd like.

Used Cars

Don't care about the new-car smell? Looking to save some money on your purchase? Well, a used car might be right for you. There are many advantages to buying used, but you'll want to be a little more careful. After all, it's hard to know exactly how well the previous owner treated the car. But you can limit your risk with a little bit of work.

PRO - Choices: While you won't necessarily get to customize your used car, you likely can find a pretty good fit. There are lots of used cars out there.
PRO - Cost: New cars depreciate quickly after they're purchased. By buying used, you're letting someone else take that financial hit over the first few years of the life of the car.
PRO/CON - Reliability: Buying a used car is less of a gamble than it used to be, particularly with the advent of "certified pre-owned" programs many automakers now offer. However, used cars generally don't carry the same warranties as new cars, even though the original manufacturer's warranty is usually transferable to a second owner.
CON - Maintenance: While a used car theoretically shouldn't need more frequent maintenance than a new car, you'll likely need to replace things like tires, headlights, etc., earlier. And scheduled maintenance probably isn't covered by the automaker.
PRO/CON - History: You'll need to check the car's title history to make sure it hasn't been in a serious accident or salvaged. Ask the dealership to provide this information, usually from Carfax.

Of course, whichever car you purchase, the important thing is that it's a good fit for you. Bear in mind that certain makes and models can result in higher car insurance costs for you, so feel free to check in with us before you buy.

Have fun shopping - and we'll see you on the road!

Is Your Home Energy Efficient?

Thu, 01 Dec 2011 16:12:44 GMT

Drafty windows. Leaky faucets. Dirty air filters.

All are common issues here in California, and they’re not only annoying – they also cost you money in decreased energy efficiency and higher utility bills.

Would you like to save $200 to $400 a year on your energy costs? That’s how much the U.S. Environmental Protection Agency’s Energy Star program estimates that homeowners can save by incorporating technologies to make their homes operate more efficiently.

Of course, helping to protect you and your family is our goal at Mahan Insurance, and keeping your home well-maintained usually means your home will be safer as well. Those are goals we all should share. Several of the tips below from the National Association of Home Builders will help you accomplish both.

Do a home-energy audit

Making your home more efficient can seem like an overwhelming task. But “auditing” your energy efficiency is something you can do yourself, and it’s relatively simple. This will show you where your home loses energy, how efficient your heating and cooling systems are, and ways you can decrease your electricity use. Just inspect the areas listed here and note the problems you find.

Where’s the air? Air commonly “leaks” from homes through gaps around baseboards, electrical outlets and windows or doors. Stopping these drafts can save up to 30 percent of your yearly energy costs. Be sure to check your home’s exterior as well, paying particular attention to areas where two different building materials meet. When you find leaks, seal them with caulk or weather stripping.
Don’t wait … insulate! Check to see if the amount of insulation in the ceiling and walls is sufficient. Your attic door should be insulated and close tightly. For walls, make a small hole in a closet or other inconspicuous place and probe into the wall with a screwdriver – the area should be completely filled with insulation.
Do a systems check. Efficient heating and cooling systems can save you frustration as well as money. Make sure ducts and pipes are insulated properly, and have your equipment checked and cleaned by a professional each year. Filters for forced-air furnaces should be replaced as soon as they are dirty, or every 30 to 60 days.
Let there be (efficient) light. Lighting can account for up to 20 percent of your home’s total electricity use, so consider compact fluorescent lamp (CFL) bulbs, which last longer and use far less energy than incandescent bulbs.

The only thing left to do after you complete your audit (and make any necessary changes)? Figuring out how to spend the money you’ll save each year!

Contact Us!

For further questions and assistance, please contact us.

Make Sure Your Home is Ready for Winter

Wed, 02 Nov 2011 13:37:06 GMT

Summer has ended, but there’s no need to fret: Fall brings with it crisp, cool days, wonderful colors — and football season!

It also brings with it a few maintenance tasks that Mahan Insurance recommends to help ensure your home is ready for fall and winter weather in California.

Check out the following information for some general tips from the National Association of Home Builders, and don’t hesitate to call us if you have questions about what your home insurance policy covers.

Exterior maintenance

Gutters: Leaves, pine needles and other material can clog your gutters in the fall, preventing proper drainage and raising the risk of water damage to your walls, foundation, basement or landscaping. Remove all debris from your gutters and consider installing one of the many available gutter guard systems — it could be the last time you have to worry about clogged gutters.
Trees: Weak trees and branches can break and cause damage to your home, car or even someone walking on your property (the latter is a good reason to consider a personal umbrella insurance policy). Watch out for large dead or detached branches, as well as cracks or rotten wood along trunks and major branches. If there are potential hazards, call a professional tree service.
Roof: Damaged or loose shingles, as well as gaps where roofing or siding meets vents and flues, can mean emergency (and expensive) repairs later. Being proactive is the best way to avoid problems — if you see signs of damage, you’ll want to call a professional roofer.
Walls: The exterior walls of your home keep the weather out — so you’ll want to make sure they’re up to the challenge of a California winter. Look for possible damage or decay on siding and trim, and patch or replace pieces if necessary.

Interior maintenance

Insulation: Check the insulation in your attic, basement and crawl spaces, and insulate pipes in those spaces to protect against freezing.
Pipes: Nobody wants to deal with a frozen pipe, so if you live in a place susceptible to freezing, wrap exposed ones with heating tape every winter and keep your home above 65 degrees. Always check for cracks and leaks. And know where the main water shut-off is in your home so you can act quickly if there is a problem.
Heating: It’s a good idea to have your heating systems (furnace, fireplace, water heater, etc.) serviced every year.

For more information on home maintenance, visit the National Association of Home Builders website at www.nahb.com. A little action on your part now can make fall and winter a lot more enjoyable for you and your family.

For further questions and assistance, please contact our office.

Understanding Identity Theft

Tue, 04 Oct 2011 02:23:44 GMT

Your identity belongs to you. Here are some suggestions from Mahan Insurance to help you protect it.

One smart and effective way to protect yourself against identity theft is to prevent it. If your identity is stolen, you'll be able to lessen problems by acting quickly, whether you live in California or elsewhere.

Start with Good Habits

Print out a copy of this page and store it in a convenient place
Leave your Social Security card at home in a safe place
Shred papers with personal information
Reduce your credit card accounts, and only carry the cards you need
Write checks with a permanent pen, and mail from a secure place
Photocopy both sides of your credit cards and store safely

Watch Your Accounts Closely

Review balances and transactions often by phone or online
Make sure every transaction on your credit card statements is accurate
Take advantage of free credit reports and watch for unusual activity
Sign up with Experian, Transunion, and Equifax and stagger your requests to get a free credit report every four months or sign up for credit watch services which will report directly to you for a fee

Fill Out the FTC Affidavit Quickly

The FTC Theft Affidavit supplies proof that you didn't authorize any accounts opened or debts run up by the identity thief
New accounts need this FTC affidavit form to investigate the fraud and process your claim
Call your existing accounts for instructions on disputing unauthorized charges as other forms may be needed
Keep originals of the affidavit, as well as all supporting materials such as driver's license or police report. Send copies only.
Send quickly - many creditors request that you send the affidavit within two weeks

Keep This Information Handy:

Federal Trade Commission:
1-877-438-4338
www.consumer.gov/idtheft
www.ftc.gov

Social Security Administration
Fraud Line: 1-800-269-0271

Credit Reporting Agencies
Equifax: 1-800-525-6285
www.equifax.com

Experian: 1-888-397-3742
www.experian.com

Transunion: 1-800-680-7289
www.transunion.com

Identity Theft Plan of Action

Call your credit card companies immediately. Explain what happened, and ask where to send a copy of the police report.
Call and report to the police. Make several copies of the police report.
Complete a Federal Trade Commission (FTC) Theft Affidavit and FTC report (see contact information above to request these forms).
Call your bank. They can place an alert on your Driver's License number and Social Security Number, and freeze your account.
Call fraud units of credit report agencies: Experian, Equifax, and Transunion.

Take the time to educate yourself on identity theft, and please don't hesitate to seek the help of professionals when needed. For more information, contact us today.

Controlling Product Liability Loss

Fri, 02 Sep 2011 13:04:43 GMT

When a company adopts certain management and operating principles, it can minimize or even eliminate products liability losses. Working these principles into your organization requires a systematic, coordinated loss control plan. At Mahan Insurance, we recommend that you consider these three components when developing your plan.

A corporate policy on product safety
A product safety coordinator or committee with clearly fixed responsibilities
Specific loss control measures

Corporate Policy

An official corporate policy regarding product safety is essential to demonstrate top management's commitment. The written policy should explain the company's objectives (e.g., to design, manufacture, and sell products that are reliable and meet applicable regulations and standards). It should also indicate who in the organization is responsible for product safety, and how the program will be implemented and monitored.

Product Safety Coordinator or Committee

In the complex field of products liability, every department plays a vital role. Fixing responsibility is the only way to achieve the desired result. The size of the company will determine whether one individual can be designated as the product safety coordinator or a product safety committee should be formed. For smaller companies, it may be possible to have one person responsible for product safety along with his or her regular job duties. Larger organizations may need a fulltime coordinator or a formal committee to ensure products liability control.

Regardless of which structure you adopt, you should:

Initiate procedures that support company policy and objectives
Develop product safety training programs
Learn and communicate changes in codes, regulations and standards
Coordinate product safety hazard analysis
Participate in organizations developing improved product standards
Communicate with the insurance carrier's loss prevention and claims departments
Coordinate accident and product failure investigations and take corrective actions for customers
Maintain loss data including accident reports and warranty claims
Alert management to potential product recalls
Audit and evaluate the effectiveness of the products program
Report progress to management
Recommend corrective action

If you appoint a committee to handle product safety, some of the departments that should be represented on the committee are engineering, quality control, manufacturing, legal, safety, service, marketing/advertising and purchasing (including buyers if you are a retailer). Committee responsibilities may include:

Conducting program activities
Monitoring product performance
Submitting patent applications
Designing labeling and warnings
Processing warranty claims
Documenting product design
Documenting product modification
Reviewing product literature and advertising
Monitoring quality control
Reviewing and responding to accident reports

Loss Control Measures

Products liability loss control involves four important measures:

Identifying the exposures
Guarding against the accident
Warning against the hazard
Defending against claims

Identify the Exposures

Take a good look at each of your products to identify possible ways that they could cause or contribute to accidents or injuries. This evaluation should consider the entire life cycle of the product, from design through disposal. It should also include the environment in which the product will be used and foreseeably misused. Consider intended product users and unintended users, who may also be exposed to potential hazards.

Guard Against the Accident

Understand and apply safety principles concerning product design and manufacturing. Once the hazards are determined, install adequate protective devices. We strongly recommend that the complete physical protection package, such as guards, protective accessories or devices, etc., be included in the product price rather than being listed as options. If they are offered as options, the customers should sign off on their decision not to purchase them. Keep those records for defense. The purchase of quality components and the establishment of high quality manufacturing standards are essential to meeting performance requirements.

As technological safety advances are made, offer consumers retrofit packages to upgrade older product models. Again document these offers and the customer's decisions.

Identify critical pats of the product and indicate their rated capacities clearly, prominently and permanently. Professionalism in all product sales, engineering and field services becomes increasingly important. Sometimes, even the most thoroughly designed controls can fail and a product with serious hazards can be distributed. This situation may require a recall, and your program should include procedures for identifying and tracing specific parts or products. Without actually recalling a specific product, test the recall program to verify its effectiveness.

When dealing with a retail or wholesale situation, develop a system to ensure that recalled products taken off the shelves are not inadvertently put back out for sale by uninformed sales staff or merchandisers. Instruct the lead salespeople and department managers to ask customers if the products being returned for exchange or refund have been involved in accidents or near accidents.

Warn Against the Hazard

The controls in this area are based on clear, accurate and complete product literature and proper packaging and labeling. Advertising and public relations releases should reflect sound accident prevention measures. "Warning" and "Caution" labels and pictorial symbols will help, along with a complete instruction manual for each product.

When packaging and shipping hazardous products, it is essential that the carrier, warehouser, distributor and consumer know what they are handling and how to use it in a safe manner.

Defend Against Claims

Even the best laid plans for prevention may not eliminate all accidents and claims. The key to successful defense is advance planning. You should work closely with your legal counsel and insurance company. Consider the following:

An established policy for record preservation
A set policy explaining how to handle customer complaints and claims
Prompt reporting and thorough investigation of accidents and complaints
A claims philosophy established in advance with the insurance company
Legal review of product literature, contracts, disclaimers, warranties, etc.

By following these important steps, you can take your company a long way toward preventing and solving products liability problems.

For more advice and complete help in protecting your business, your employees and customers, contact us today.

Saving Money on Classic Car Insurance in California

Mon, 01 Aug 2011 13:49:34 GMT

How much you pay for insurance depends on many factors. Following the suggestions below may help you lower the cost of your classic car or collector vehicle insurance in California.

Before you buy
If you’re thinking of buying a classic car or antique automobile, check with us to inquire what it will cost to insure. Usually expensive vehicles cost more to repair, maintain and insure.
Insure with one company
The more policies you have with one insurance company, whether it’s for your cars or home, the more substantial savings you may receive. Call us to find out what you might save.
Increase your deductible
Raising the amount you pay out-of-pocket for losses can help you save more on your policy.
Safety saves
A clean driving record can potentially lower your insurance rates.
Manage your account online
Not only will managing your payments online save you time and hassle, but your payment will be made automatically. Think: worry free.
- Have your monthly premium deducted from your checking account (paperless).
- Pay your entire insurance premium in full by check or credit card.

Find out if your insurance company accepts online payments.

Check with us to find out more about your classic car insurance options.

And ask us about additional coverage options for vehicles (auto and RV) on your auto policy – including rental, roadside assistance, new vehicle replacement and more. Have greater protection and peace of mind knowing that you are better prepared for the unexpected.

To find out more, contact us for will with your specific California classic car insurance needs.

OSHA Offers Free Consultations to Small Business

Fri, 01 Jul 2011 16:15:07 GMT

Did you know the Occupational Safety and Health Administration (OSHA) offers small businesses free, workplace safety consultations?

During the OSHA 2010 fiscal year they provided consultations to 26,000 small and medium-sized businesses employing 1.5 million workers.
OSHA’s workplace safety consultations are separate from inspections and do not result in citations or penalties.
Establishing and following workplace safety standards at your business can significantly reduce risk of injuries, prevent losses from production down-time and potentially save you money.

Many business owners have very full schedules and tight budgets. By taking advantage of this free service, businesses are able to conduct a thorough review of safety practices and hazards, without having to hire additional staff. Identification of workplace hazards, compliance advice, plus assistance in creating safety and health practices at work can lead to higher productivity and better morale among your workers.

So how can your business take advantage of this service? Start by visiting OSHA’s On-site Consultation web page where they instruct you to call to get on their schedule.

While visiting the OSHA website be sure to check into all of the other resources available to small business, particularly the Safety & Health Achievement Recognition Program (SHARP) which recognizes small businesses for their “exemplary safety and health management system.” Participants in this program have been known to reduce their Workers Compensation premiums.

If your workplace safety consultation raises any questions or concerns about your business insurance, please contact us. We want you and your business to be properly protected from loss.

Additional OSHA Resources

Consultation on the OSHA site in Spanish – En el Sitio de Consulta En Espanol
Compliance Assistance Quick Start – An introduction to Compliance Assistance
OSHA Publications – Most Frequently Requested

Summer Means More Teens in the Workplace

Wed, 01 Jun 2011 13:27:04 GMT

Business news often reports that it’s difficult for teenagers to find work here in California but nonetheless, as summer approaches thousands of teenagers will enter the workforce, many for the first time.

This is an important first-step for teenagers who enter into these jobs each with their own set of expectations. Oftentimes those expectations are related solely to the money they’ll earn and what it can buy, not as their first life-lesson in developing a work ethic they will carry with them into adulthood. They are also inexperienced, most likely lacking in emotional or physical maturity, and don’t always recognize the differences between “right and wrong” in the workplace.

When working with teenagers, business owners, or their managers, find themselves filling the role of teacher, mentor and boss.

It’s very important that business owners have a clear understanding of state labor laws and safety issues that apply to underage workers.

Managers or other staff that may be in a position to supervise teens must also understand all applicable rules or regulations that apply to their role.

Lastly, underage workers need to understand their level of responsibility for their job, their own safety, and the safety of their co-workers.

Mahan Insurance Brokers believes that by developing strong, clear policies for employment at your business, you can reduce your risk for potential losses due to employer/employee misunderstandings, accidents on the job and failure to report infractions.

One way to educate your managers and supervisors, as well as provide important worker information to your teenaged employees, is by taking advantage of resources available to you by the Department of Labor, Occupational Safety & Health Administration and the California labor department.

Here are links to a few of the free resources available to you.

Directory of State Labor Divisions; or go to www.dol.gov and search for “State Labor Offices.”
Visit the Young Workers page at the Department of Labor website to find resources for parents, teen workers, business owners and educators.
Will your teen workers be driving? Don’t miss the Distracted Driving program.

Whatever your insurance needs, be they personal or business, we want to be your #1 choice. Contact us today to schedule an appointment for a complete insurance evaluation.

Appeals Court Ruling Upholds Broad Liability Subsidence Exclusion

Robert G. Mahan — Tue, 10 May 2011 01:23:55 GMT

In November 2009 the CA 4th District Court of Appeals upheld the broad subsidence exclusionary language contained in the City of Carlsbad’s primary and excess liability policies issued by the Insurance Company of the State of Pennsylvania (ISOP), an AIG company. City of Carlsbad v. Insurance Co. of the State of Pa., 180 Cal.App.4th 176

The City of Carlsbad was sued when a hillside collapsed due to the negligent maintenance of a city fire hydrant and waterline. The landslide seriously damaged an adjacent condominium development, causing both bodily injury and property damage claims.

The ISOP policy contained a broad subsidence exclusion stating (ISOP) will not defend or pay under this policy for claims or suits against you for property damage arising out of land subsidence for any reason whatsoever. The policy defined “land subsidence” as follows: “Land subsidence means the movement of land or earth, including, but not limited to, sinking or settling of land, earth movement, earth expansion and/or contraction, landslide, slipping, falling away, caving in, eroding, earth sinking, and earth rising or shifting or tilting.”

After the trial court upheld ISOP’s motion for summary judgment, the City appealed, alleging the exclusion did not apply to the facts of the case. The appeals court disagreed with all of the arguments of the City, emphasizing plainly and precisely that the peril of land subsidence, including landslides, was not covered, regardless of the cause.

The author has twice warned in earlier Constructor issues that the subsidence exclusionary endorsement attached to many Commercial General Liability and Excess policies is unacceptable. Originally, the exclusion applied only to completed operations property damage and was limited to subsidence generally caused by foundation failures. Many construction insurance carriers have extended the subsidence exclusion into an absolute earth movement exclusion including landslide and earthquake. Some limit the exclusion to property damage, but most extend the exclusion to bodily injury.

Why the big concern for most contractors?

Any earthquake induced bodily injury or property damage is excluded. If structural failure occurs arising out of construction defects, there is no coverage for the resulting damage.
There is no coverage for landslides, however they are caused.
There is no coverage for bodily injury arising out of a trench collapse on an ongoing job. Such is patently unfair for any earth moving contractors, but the carriers are indifferent to their plight.• There are possible coverage problems arising out of equipment upset.
Many subcontractors will most likely have this exclusion endorsed on their liability policies.What can you do to or mitigate the problem?
Request that the exclusion be deleted; many carriers will delete on request for no charge. Offer to pay extra premium to remove the exclusion, if needed.
Use a different insurer. Many A rated insurers don’t exclude subsidence.
Ensure the exclusion is removed from both primary and excess policies.
Require your subs to disclose the existence of a subsidence exclusionary endorsement. The AGC Standard Form subcontract requires subsidence coverage.
If the exclusion can’t be deleted, obtain a side letter from the insurer limiting the areas where the exclusion applies.
Only work with insurance brokers agents who are construction savvy.
Lastly, don’t accept coverage based on price alone. Brokers don’t have to act as pure order takers, accepting a carrier’s offering and passing it on to their clients. It is their duty to get the broadest cover at an acceptable price.

Most construction liability policies today have numerous exclusionary endorsements, such as subsidence, which can catch contractors by surprise, especially after a loss occurs. Contractors need to understand that not all insurance policies are created equal and should be wary of the “devil in the details” when purchasing coverage.